Returns, Exchanges & Cancellations
You can contact our returns team by sending a message to firstname.lastname@example.org.
All items being returned, exchanged or cancelled must be in their original, resaleable condition with all tags intact and in the original packaging (where applicable).
We are now offering extended returns for the Christmas period until 7th January 2021. After this, our returns period will return to 21 days.
If you change your mind for any reason within 21 days of receiving your item, just follow the instructions on the returns slip included in your package. If you require any assistance during this process, please let us know. When returning, exchanging or cancelling your order, the item remains your responsibility until it is received by our returns team. Items will be inspected on reception and when satisfied, we will issue a full refund for the goods. Allow up to 10 days for the refund to be credited to your original method of payment.
Some products are non-returnable for hygiene reasons.
If you’re not completely satisfied with your purchase, please get in touch and we will do our best to remedy the situation for you.
Returns, exchanges and cancellations can currently be accepted by post to the address supplied on the returns slip in your package. We can also accept returns of items purchased on www.louisboyd.com at any of our five physical stores, provided the item is packaged as if it was going in the post. The team in store will then send it to our warehouse, where the refund process will be initiated upon arrival.
We recommend that all returns are sent using a tracked or signed for service (as well as additional insurance where appropriate) for your own protection. The item remains your responsibility until it is received at our address. The cost of return postage is your responsibilty unless the product is faulty.
You are welcome to exchange an item for a different colour, size or style. In this case, please follow the instructions on the returns slip included in your package and mentioned above. Then, proceed to place a new order for the exchanged item. Products can also be exchanged in any of our five physical stores provided you supply a valid recipt.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receipt of the item(s). Upon reception and satisfactory inspection of the item(s), we will issue a full refund to your original method of payment. If you were charged for postage when you originally placed your order, we will be unable to refund this as we have already incurred this cost in posting the item(s) to you (if you received free postage when placing your order, you will be refunded in full without any deductions). Please send an email to email@example.com, so we know it’s coming and can help you through the process. If an item has already been dispatched, you will have to return it to us.
Read more about the Consumer Contracts Regulations here.
Under the Consumer Rights Act 2015, you have 30 days from receipt of the goods to notify us that there is a fault with the item. In the unlikely event that you receive a faulty item, please contact us by emailing firstname.lastname@example.org and we will attempt to remedy the situation.
Read more about the Consumer Rights Act here.
For any other enquiries, please contact our Customer Service team by emailing email@example.com.